Freshwater Creek Holidays from AU$675

Communication from booking was very poor. Paid for parking and breakfast. Was contacted for payment a few weeks prior to dates of arrival, I asked to pay via debit as I wanted to avoid the 1.3% credit card charge, I was told I can’t do that. I inquired about not having a different option to pay and automatically being charged the 1.3% on top of the $923 for two nights, they said that was just the system. Then at check in I was asked to pay for parking and pay for breakfast…. Again tried to clarify I had already paid and the lady indicated she’d have to speak with her manager even though I had the receipt for proof. After a lot of frustration got checked in paying an extra $70 for the two rooms due to the 1.3% credit card charge. Room was very dated, smelled, carpet stained, bed not at all comfortable, shower tub was narrow to stand in. The view was nice. Definitely not worth the $500/night!! Buffet eggs took too long, so the food picked up on the buffet was cold. All in all, this was not good value for money no matter how convenient the location was. Wouldn’t recommend to stay unless you get a good deal.. $500/night is Crown prices not a dated smelly hotel like this one!

Staff very helpful and courteous room nice and clean smelt good. Got very good discount on exp for 2 nights Awesome

Communication for picking up and dropping off key was not great. I emailed twice with no reply so ended up phoning them. Other than that the property was excellent. Close to tram stop, very clean and tidy. Great views.

Really enjoyed my stay, will definitely stay here again.

Everything was fantastic. Very friendly staff and great facilities